Conflict is not chaos — it’s a signal of growth and change. Managed properly, it can drive innovation, trust, and team efficiency.
This workshop helps you recognize, prevent, and resolve conflicts, lead across generations, and build collaborative teams that grow stronger through challenges.
🔹 Key Topics:
💥 Understanding Conflicts:
– Types: intra-personal, interpersonal, intergroup.
– Personality types in conflict (DISC, MBTI, Belbin, Color model).
– Generational reactions: X, Y, Z, Alpha.
🧩 Conflict Strategies:
– Competing, Avoiding, Accommodating, Collaborating, Compromising, Negotiating, Dominating.
– Choosing the right approach for each situation.
– Turning tension into teamwork.
🧠 Resilience & Emotional Regulation:
– 4 core reactions: blame self, blame others, understand needs, empathize.
– Non-violent communication (NVC) framework.
– Viktor Frankl’s “Art of Speaking Last” technique.
💬 Team Dynamics & Leadership:
– Leading through conflict without micromanagement.
– 7 principles of smart control: transparency, predictability, objectivity, subtlety, results, consistency, efficiency.
– LaFasto & Larson’s model and Ferguson’s leadership rules.
🌍 In the VUCA World:
– “Change or die” — adapting your leadership mindset.
– Balancing 4 energy types in teams for long-term performance.
👥 Who It’s For:
– 💼 Project Managers and Team Leaders.
– 🧠 Scrum Masters and Facilitators.
– 👩💻 Developers and Analysts seeking better teamwork.
– 🗣 HR professionals managing conflict and team growth.
🎯 You Will Learn To:
✅ Identify conflict patterns before escalation.
✅ Build cooperation instead of confrontation.
✅ Communicate assertively and empathetically.
✅ Manage teams with balance and transparency.
✅ Turn disagreements into innovation drivers.
👩🎓 Trainer:
Olesia Ulianova — Ph.D. in Engineering, MBA, CEO of Telesens, Founder of IT Grow Center. With over 10 years in leadership and 17+ years in training, she has helped 100+ IT teams master conflict management and teamwork.
