Even the smartest communication fails when people don’t truly hear you.
This training will help you master the art of giving feedback without conflict, managing emotions within the team, and adapting your communication style to different personality types.
Led by Olesia Ulianova, this workshop will cover:
🔹 1. Emotional Intelligence (EQ) as the Core of Professional Communication
– What emotional intelligence is and why it matters more than IQ
– Self-awareness, self-management, empathy, and relationship skills
– How to stay emotionally balanced under stress
🔹 2. Personality Types and Behavioral Patterns
– How to recognize “reds,” “yellows,” “greens,” and “blues” in your team
– Typical stress responses and miscommunication triggers
– How to adapt your style to each type and avoid unnecessary tension
🔹 3. Feedback That Inspires Growth
– Key principles: clarity, timeliness, and constructive outcomes
– Models for effective critique: Sandwich, Bucket & Glass, STAR, OMRA, BOFF
– Frameworks for developmental dialogue: Success–Learn–Change, Problem–Cause–Support
– How to use “I-messages” to speak honestly and respectfully
Practical Segment:
🧩 Emotion recognition and regulation techniques
🧩 Real-life roleplays and feedback simulations
🧩 Non-verbal communication and stress response exercises
Who It’s For:
👩💼 Team leads and managers seeking stronger communication with their teams.
🧑💻 HR professionals, mentors, coaches, and trainers.
👨🏫 Those who want to understand people’s reactions and emotional drivers.
👩🎓 Specialists who want to communicate openly yet respectfully.
Outcome:
After the training, you’ll be able to manage emotions under pressure, adjust communication to different personality types, and provide feedback that builds trust and growth — not resistance.
👩🎓 Trainer: Olesia Ulianova — Ph.D. in Engineering, MBA, CEO of Telesens, Founder of IT Grow Center
