Have you ever explained something — only to realize your team understood it completely differently?
This training will help you master two essential skills of professional communication: clear task setting and active listening. Together, they form the foundation of productive teamwork and mutual understanding.
Led by Olesia Ulianova, this workshop combines theory, psychology, and hands-on practice to help you communicate with clarity and empathy.
🔹 1. How to Set Tasks That Get Done Right
– Task-setting algorithm: Big Picture → Why → How → Clarification.
– How to communicate context and purpose, not just instructions.
– Positive language techniques: replacing “must,” “should,” and “never” with empowering phrases.
– Structuring your message effectively: who, what, why, how.
🔹 2. Active Listening: The Core of Professional Communication
– The three pillars: understanding, memory, response.
– Verbal & non-verbal techniques — “Echo,” “Clarification,” “Logical Consequence.”
– How to maintain focus and show empathy during conversations.
– How to check comprehension and prevent miscommunication.
🔹 3. Three Perceptual Positions: Child – Parent – Adult
– How emotional states affect dialogue.
– How to recognize and switch between positions to stay in control.
– Practice for maintaining a “mature” communication mode.
🔹 4. How to Make People Truly Hear You
– The four-step dialogue formula: fact – feeling – need – request.
– How to uncover hidden causes of resistance: fear, overload, lack of motivation.
– Emotional regulation and constructive influence tools.
Practical Segment:
🧩 Roleplays: mentor–mentee interactions
🧩 Task-setting simulations
🧩 Listening under pressure exercises
🧩 Case studies from real IT teams
Who It’s For:
👩💼 Managers, team leads, and coordinators who want to improve clarity and trust.
🧑💻 HR and L&D specialists building transparent communication systems.
👨🏫 Mentors, trainers, and coaches guiding others’ growth.
👩🎓 Professionals seeking to express ideas clearly and avoid misunderstandings.
Outcome:
After the training, you’ll know how to set tasks clearly, listen actively, regulate emotions during conversations, and create trust-based communication in your team.
👩🎓 Trainer: Olesia Ulianova — Ph.D. in Engineering, MBA, CEO of Telesens, Founder of IT Grow Center
