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  • SERVICES
    • Webinars
      • Work-Life Balance: Running on the Edge?
      • Argumentation: What to Do When Persuasion Doesn’t Work?
      • Employee Motivation: Where Are Those Pink Unicorns?
      • Leadership: A Necessity or an Art of Management?
      • Direct or Reverse Planning: To Be or Not to Be?
      • Personality Types of Your Team: How Not to Get Lost in the Forest?
      • Personal Effectiveness: The Path to Excellence
      • KPI in IT: Who’s to Blame and What Should We Do?
      • Delegation: How to Learn to Trust and Let Others Do the Work?
      • Methods of Persuasion: The Power of “Yes” and “No”
      • Effective Meetings: How to Spend Less Time on Blah-Blah-Blah?
      • Humanities in IT: Which Soft Skills to Level Up?
    • Workshops
      • Methods of Persuasion: Why Are You Losing?
      • Time Management: Trend or Way of Life?
      • Conflict Management: The Core of a Manager’s Role?
      • Situational Leadership, Management 3.0, or Holacracy: Which One to Choose?
      • Self-Sale: How to Land Your Dream Job?
    • Trainings
      • Choosing a Trainer for Your Company: How Not to Mess It Up?
      • Mentoring: The Core of a Strong Team and Organization
      • People Management: From Motivation to Employee Apathy
    • Coaching
  • B2B
    • Corporate Education Centers
    • Corporate Education Programs
    • Coaching
    • Collaborations
      • Business Analysis School
        • Effective Communication and Confident Behavior
        • Self-Management & Speech Skills
        • Conflict Management
        • Client Negotiations & Persuasion Skills
        • Active Listening, Public Speaking & Feedback Skills
        • Communication Duel & Presentation Skills
      • USAID
        • IT PM Course
          • Project Planning: Scope, Schedule & Team Alignment
          • Establishing Project Teams and Plans: Turning Groups into High-Performing Engines
          • Project and Resource Forecasting: Stay One Step Ahead
          • Project Control and Team Adaptation: Leading Change Without Resistance
          • Agile Project Management: From Principles to Practical Implementation
          • Scrum: From Framework to Self-Organized Team
          • Kanban: Managing Flow and Team Maturity
          • Decomposition for Agile Teams
          • Product Management
          • Change Management Processes and Documentation
        • Soft Skills Modules
          • PM’s Time Management and Planning
          • PM’s Effective Meetings & Developers Feedback
          • Conflict Management & Teamwork
          • Agile Facilitation: Turning Meetings into Results
      • Credit Agricole
        • Mentoring Program
          • Mentoring: The Art of Helping Others Grow
          • Feedback, Emotional Intelligence & Personality Types
          • Task Setting & Active Listening: How to Communicate Clearly and Be Heard
  • PROGRAMS
    • Self Management
    • Soft Skills
    • Interview with Customer
    • Mentoring
    • Corporate Education Centers
    • Corporate Education Programs
  • YOUTUBE
    • Soft Skills with Alice
  • BOOKS
    • Anti-manager. Level 1. I And Only I.
    • Anti-manager. Level 2. I and WE
    • Anti-manager. Level 3. I and THEY.
  • ABOUT US
  • NEWS
  • BLOG
    • Soft Skills
    • Trainings and Innovations
    • Interview Behavior
    • Leadership & Management
    • Events
    • Books Review
    • All
    • Medium
  • UA

News & Events

We have a Telegram channel

Hooray! 🎉

We have good news for you, we’ve started the Telegram channel. Follow the link and join us 🙌🏼

We’ve prepared a lot of interesting content that awaits you right in the messenger.

✔ Useful articles and materials?

✔ Reviews of business and motivational literature?

✔ Event announcements?

You will find all this information in Telegram.

So you definitely won´t miss our most specially selected materials.

IT Talk “Soft Skills in IT. Benefits or harms?”

The new school year is already close, but we didn’t stop looking for new knowledge and experience. You don’t think that in summer our team rests, do you?

On August 21, we visited “Soft Skills in IT. Benefits or Harms?” from Data Art.

Speaker: Maxim Bastion, Head of DataArt’s R&D Center, Odessa and Chief Coordinator, Talent Management Program.

On a summer morning, we came up in the world for a reason, and we listened about skills from different specialists, exchanged opinions and insights.

Main thoughts:

  • We remind you that soft skills provide you more than 80% success;
  • Hard skills – the reason why you will be taken to a position, but you won’t get fast development without soft skills;
  • Soft skills improve the ability to learn and grow quickly, which modern companies appreciate;
  • Soft skills will help you achieve a result when you don’t understand or don’t see the entire volume of the task, or it is too much for you.

The relevance of developing soft skills lies on the surface. Do you want to become successful as soon as possible? Then don’t put off and come to our IT Grow Center. We’ll give you new skills and lots of cool practice, and you’ll give us passion and fighting spirit 🙂 See you soon!

New Mentors Are Ready to Share Knowledge and Experience with Juniors

Olesia Ulianova’s workshop series completed for the future Intetics mentors from IT GROW Center.

Training of Juniors is a difficult process and requires personal dedication and acquired mentoring skills.

Olesia assured, “In mentoring, it doesn’t matter at all who your new employee is, what his personal and professional qualities are. The only important thing is who you are in relation to him, and how you can build relationships with him and transfer knowledge to him.”

A mentor has responsibilities for a number of important tasks.

To build the training process for newcomers to the company, you need to go through the following steps:

– determine for yourself to what type of mentor you refer and what mentoring style suits you best;

– identify the personality type of Junior you will be working with.

– “listen” to a beginner using active listening skills, as well as determine how you will give a constructive feedback to a beginner;

– build task-setting algorithms and determine methods of dealing with resistance;

– based on the basic concepts of Conflict Management, develop an optimal line of behavior in case of conflict, but even better is to learn how to prevent it;

– finally, draw up a Career Development Plan and develop a learning strategy for Junior.

Training is built on trust and motivation to go towards your goals.

Mentoring workshops from IT GROW Center is an opportunity for new mentors to master the necessary skills, develop knowledge in real situations and become a real mentor for newcomers of the profession.

Let us Break People Management Down or What Switch to Pull to Motivate Employees?

The success of any company depends not only on the knowledge and skills of employees, but also on their desire to carry out the assigned work.

An ideally thought out business development strategy is not an indicator of success. In order for the car to start and arrive at the destination, we need, first of all, the coordinated work of internal mechanisms. That is, a powerful tool for any leader should be an understanding of how to encourage employees to increase their contribution to achieving the goals of the enterprise.

But how to understand what encourages your subordinates to work for the result, what is the most effective incentive method? And what profits does the company receive from motivated employees?

It was these issues that the People Management training from IT Grow Center was dedicated to.

Olesia Ulianova, a founder of the IT GROW Center, talked about:

  • tools and methods of classical motivational theories. Why some of them are already in the past and why it is necessary to master a new era of management 3.0;
  • what is the difference between KPI vs OKR. Which of the methods for evaluating work efficiency is applicable in IT, how to use it, and, most importantly, why?
  • bonus payments to employees and teams: when, to whom, for what and how to determine the criteria for a successful bonus system.

At the event, the myth that wage increase is a cure for all diseases was dispelled. After all, there is no universal method of motivation. People are different and their goals are also different. Yes, a material bonus can be effective only at the first stage, but after a while such earnings become common. And this is not enough to increase the efficiency of an employee.

Besides, as part of the training, the participants learned to dose praise and criticism towards an employee, depending on his personality type. And they also learned to build motivational cards that helped them consider the certain situation and understand what motivates each of them and what does not. But that is not all! After all, there is never much practice. The role-playing game “Creating Future Me”, facilitation and the tastiest one at last – the communication duel “Leader Behavior Strategy for Bonus Payment in the Team” awaited the participants.

MBA_article

5 Reasons to Obtain an MBA for IT Specialists

Ukrainian IT business is growing right before your eyes. Every 10th company thinks about the transition from an outsourcing model to a productive model. More and more enthusiasts are slaving away at projects in coworking and garages, hoping to call their brainchild a startup someday. With the development of business, the competence level of its managers increases. They think more and more about managing not only personnel, but also individual business units, and managers, in their turn, are increasingly deciding on an MBA program. The theme is inspired by discussions at the MBA Road Show.

MBA is an education for adults, even rather mature ones. And it’s not about age. It is important to understand why you came for an MBA. There may be several reasons: someone wants to gain new competencies or deepen existing knowledge, someone feels that he/she has frozen and wants to break out of his comfort zone by starting something radically new.

So, 5 Reasons to Obtain an MBA

MBA is a way to deeply understand business processes.

Economic sciences are taught poorly in the technical specialties of universities, management are taught even worse.

You can catch up on MBA. When intuitive management no longer helps, and even participating in the company’s business processes does not give a complete picture of the business functioning, a person reaches his/her “glass ceiling”.

MBA is a quantum leap in the level of your overall professionalism.

Studying is not easy, only the motivated will come to the end. But the result is definitely worth the effort. This is the transformation of your expertise into a qualitatively new level. This is the formation of the desired level of abstraction when you see farther and deeper the processes that lie on the surface. You will become undeniably better and wiser than you were in the past.

MBA will help you climb the career ladder.

If a person comfortable writes code, undertakes a project architecture or analytics, and he does not see himself in managing a business, much less his own, he should do what he likes.

If he seriously thinks of going into management, or already manages teams, but he wants more, if on a next Friday evening he catches himself on the thought that it is high time to grow up, business management can become his trigger for change.

We will give you some statistics from open sources at the top 5 business schools that are based in Ukraine or have branches here.

71% of C-level graduates after receiving an MBA change their place of work.

36% of 71% of top managers realize successful transformations in their current or already new companies. So owners should be creative and flexible in order to motivate these people to stay with them as a team.

28% of top managers leave the position and open their own business.

MBA opens the door to the management of foreign companies.

Who is eager to work at Google, Apple, Microsoft? No, do not leave the country forever, but gain experience in the global giant, and then return and bring your experience to Ukraine. In such serious companies, first of all, engineers are hired. But if you are a manager with an engineering background, your chances of heading a large division of the company increase.

Finally, MBA is new contacts and communities.

Among those who reached the finals of a business administration course, there are no completely random people. Each of them has specific development goals. It is likely that soon they can become your business partners, especially now you speak the same language and use common terms. Business is built on professionalism and partly on relationships.

It is worth recalling that an MBA diploma in itself does not give anything. Unless you can decorate the wall. However, if you are ready to invest time and effort into study, to take everything that is given to you, to use the acquired knowledge in your work, if not all, but most of them, after the end of the MBA program you won´t recognize yourself.

Black Belt in Soft Skills or How Important it is to Master the Art of Communication in the IT-sphere

No, this is not another HBO movie. Our founder of the IT GROW Center, Olesia Ulianova, recently has participated in the event “The Future of IT Outsourcing: what has changed and what needs to be prepared.” In the framework of which the participants were presented the educational programs of IT Business School in Kharkiv. 

The atmosphere was unforgettable. Olesia Ulianova together with her colleagues-speakers discussed

  • how important it is to master soft skills competencies;
  • what skills and qualities need to be developed in order to successfully start their own business;
  • why communication with the client should come first, etc.

After all, the deep knowledge of the industry is not a guarantee of professional success. First of all, you should pump up your soft skills in order to get a boost, to promote your business, to beat the competitors like an expert. And even if you are like a fish in water in your business, but you don’t know how to present yourself, find contact with people or conduct negotiations, then it’s unlikely that you will be able to keep afloat for a long time. These are the facts of life.

After the discussion, each participant could ask the questions to the speakers. The most active participants received gifts from our partners Balka Book, and, of course, discounts on educational courses of IT Business School.

People with good communication skills have an impressive personality. Communication is a key to success. The IT GROW Center helps IT-people to master their ability to communicate with different personalities, present themselves, freely express the intentions, conduct negotiations and, of course, come to aimed agreements.  So, if you want to master the communication skills, stay with the IT GROW center.

Olesia Ulianova is a Head of Soft Skills at the Business Analysis School

Olesia Ulianova is a partner of the master’s program Business Analysis School, which is started on the basis of Telesens Academy  in September this year.

The training program for the training of future business analysts will consist of two parts: the first part is technical, highly specialized area, the second one is Soft Skills. At the invitation of Eduard Rubin, the school’s founder, Olesia Ulianova headed the unit for teaching flexible skills.

From the new school year, she will help future business analysts develop the professional skills necessary to work in modern international IT companies.

These are personal and interpersonal qualities:

  • Activity,
  • Self-organization,
  • Creativity, creative initiative,
  • Teamwork,
  • Organizational skills.

 

Analytical competencies:

  • Analytical thinking,
  • Work in the face of uncertainty,
  • Work with large amounts of data.

 

And finally, business skills:

  • Negotiation skills,
  • Coping skills,
  • Communications in the broadest sense.

 

In addition, it will help them strengthen existing competencies, such as:

  • Self-reliance, independence,
  • Willingness to learn,
  • Clarity and consistency of the presentation of information and their own opinions,
  • Mental abilities are the ability to filter the flow of information and to remember the most important thing.

 

In the process, the business analyst interacts with the technical team of the project and with the customer. At the initial stage of his work, he will have to overcome internal barriers and fear of talking to an almost stranger, if not even more – be ready to defend your point of view, be persistent, asking a lot of questions. This is what the course participants will learn at Olesia’s trainings.

A good business analyst is situationally aware. He always keeps an ear to the ground and knows what the IT industry is currently living and what experts and even futurists predict.

Today, even with a very great desire, it is impossible to live in an information vacuum, everyone reads news reports. However, a business analyst is focused on technology and can immediately say, for example, which standards for the data transmission exist in countries around the world, Europe, Asia and specifically in Ukraine, which technologies are trending, and which only have gained popularity. In addition, you need to know the basic professional terminology in order to successfully blend into the profession.

And although this range of skills is universal for many professions in the IT field, they will be considered in the context of the profession of business analyst.

Olesia has over 5 years of work in IT companies, so she knows how the processes are built from the inside: the work of project teams, resource allocation, evaluation of the results, work with trackers and reporting. Olesia is sure that the training of future business analysts will be complex and fundamental with the Soft Skills block.

Mentoring Trainings Start

A series of corporate trainings was started to teach middle managers at Intetics.

Traditionally, the first module is an intro to a new role, forming a list of tasks and generally understanding who a mentor is.

Broadly defined, a mentor is a senior or more experienced specialist who helps a beginner master the basics of the profession. He gives advice, and his point of view helps not to step on the famous rake.

Mentor is an advisor and a tutor. That is why he must prove his professionalism, build confidence and inspire people to take complex steps. Along with this, he takes responsibility for his mentee, his professional growth.

At the training, listeners developed the basic skills necessary for a mentor, and also learned to build a strategy for training juniors and to build a trusting relationship with their mentees.

A Series of Workshops from Olesia Ulianova for Intetics ends

Leadership is a kind of magic, chemistry. A leader inspires and motivates people to pursue common goals, and uses positive emotions for good.

6 workshops, 6 steps to successful leadership and 6 groups of techniques that listeners learned.

Step 1 – to define your leadership style. Someone more comfortable manages a microcompany or a startup, someone masterfully builds large organizations with a clear hierarchy. The company tastes differ, choosing your own is the first step to success.

Step 2 – to motivate employees, to understand what motivates employees to do what they do and switch their motivation from financial to non-financial.

Step 3 – to use the laws of persuasion and choose a communication strategy depending on the situation. A true leader is always looking for a win-win solution from which everyone will benefit for themselves.

Step 4 – to distribute the powers of employees. Even, rather, to determine their roles in the project or team, providing the necessary tools to complete tasks and monitor the results.

Step 5 – to give an adequate feedback, praise employees correctly, dose criticism and make it constructive.

And finally, Step 6 – to help employees cope with stress and prevent conflicts in the team, maintain a favorable atmosphere in the organization.

 

P.S. Despite the fact that many talk about the innate leadership qualities and that they manifest themselves in childhood, Olesia Ulianova is sure: each of us has a chance to become a leader. At 20, 30, 40 years old. There is a time, place and project for everything, and perhaps your talent is still sleeping. The main thing is to see your strengths and upgrade leadership skills. For example, at trainings and workshops from IT Grow.

IT_Grow

How to Give an Effective Feedback and Not Turn It into a “Carpet”? Outcomes of Workshop in IT Grow

All people tend to make mistakes.

Remember your last fuckup, how did you feel?

What would you like to hear at this moment from the leader, mentor, customer?

At the recent workshop only 3 of 10 participants mentioned that at that very moment they would like to hear criticism, even constructive. The rest would prefer to hear, there is still the opportunity to make it right and show the best result.

Most of us, somewhere inside, feel that something has gone wrong, and are already introspective before we are called for a conversation.

 

What is criticism?

Praise. Praising is always pleasant and helpful; the lack of praising demotivates even the most productive and highly paid employee.

Developing feedback. It is used in setting goals, results corrections in order to eliminate minor faults in the work of the employee.

Constructive criticism

It is aimed at pointing out a person’s faults in work.

Criticism should be:

  • Specific. Point out a person’s specific fault. And it is advisable to make sure that he considers the incident a mistake.
  • Timely. The manager has a maximum week for feedback. Then it’s late.
  • Constructive, suggest ways to solve the problem.
  • With consequences. It is necessary to clearly explain to the person what will happen if he does not take into account the recommendations and does not correct mistakes in the future.

 

How much criticism is optimal?

The manager must determine the intensity of criticism depending on the personality type with whom he works.

For employees with developed self-criticism, one indication of a mistake is enough for a person to understand everything and try to improve.

For those whose superego dominates, few simple hints are not enough. They argue, prove their non-involvement in the incident, tend to shift the responsibility to everything and everyone. You should communicate with such people in a stricter tone and do not forget to indicate the consequences of repeated fuckups to them.

 

How not to criticize?

To discuss an employee’s mistakes in his absence.

To criticize in public.

To allow sarcasm, manipulation and ambiguity in statements. “Everyone says”, “they told me” and so on.

To get personal and cast doubt on a person’s expertise, after all, they did take him to this job.

And finally, to give vent to emotions. You need to criticize in a neutral tone, being in emotional stability.

 

In a word, “Give feedback as you would like to receive it yourself” is the unspoken principle of any good manager. The culture of business relations in the modern world is built on positive and mutual politeness, and “carpets” are gradually becoming a relic of the past.

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If we could not help you or you have comments about our work, you can contact Olesia Ulianova, the founder of IT Grow Center: olesia.ulianova@it-grow.com

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Time Management Without Burnout: A Meeting with Olesia Ulianova for the Student IT Community

7 November 2025

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